About the client
An insurance company specialising in the travel sector
I was approached by a little-known insurance company to help with their Google Ads for a travel insurance product aimed at the mass market. Their marketing team knew that Google Ads were bringing in sales for them, but they were unable to justify the ad spend at such as high cost per acquisition. My objective was to bring the CPA down to a reasonable level.
After the Google Ads audit was carried out, I identified the areas within the account that were spending too much money for little return. The initial strategy was to scale the account to the right level to get the CPA in line with the business’s expectations. Then to grow the account to reach even more customers online.
The results were and continue to be great. It took around 3 months to get the desired cost per acquisition and this has maintained steadily (some months under) for 2 years. The results for the brand awareness campaign have been great too. I have been able to compete against some of the larger travel insurance companies because I have focused on the right audience at the right time on the right devices.